@SharnelleVella | 73,369 followers
**Victorian Optus customers**

If you need to replace your licence you can now do that free of charge - the info you need is here:


The State Government will cover the cost of the replacement and charge this back to Optus.

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Total of 42 replies and 23 quotes found
In reply to @SharnelleVella
Thanks for posting this Sharnelle and thanks @vicroads I have been very worried since I received my email. pic.twitter.com/5RmEx8FvfY
In reply to @SharnelleVella
Is there a reason Optus isn't covering this cost? Just a bit confused why tax payer is footing the bill. Is there something I've missed?
In reply to @SenPaterson
You really are a sham show pony, exceptional. Stupid & shameful, making mileage from others anxiety over having their identities stolen. Optus should & no doubt WILL pay. They don't get to tell the government. Might not be all they have to pay either. twitter.com/SharnelleVella…
In reply to @SharnelleVella
So do we still assume if Optus haven’t contacted us, we’re ok? Bit weird that they haven’t had any comms about the people who haven’t received an email
In reply to @SharnelleVella
I’m a previous customer, no longer have an account, email or landline with Optus. Therefore can’t use the App to message Optus. I still may have had my data hacked & they may have tried emailing the old address. Seems my only option is to call - imagining horrendous wait times.
In reply to @SharnelleVella
Yup, so we will need to call vicroad for this to happen. Wondering if I will need a whole day off from work to either just wait on the phone or wait at the vicroad customer service centre. And will Optus pay me for the time I spend to get this sorted?
In reply to @SharnelleVella
Is it though? The question should not be “What does ‘proactively flagging’ my licence do?” Rather, it should be “How do I do this?” Can’t see it anywhere @VicRoads
In reply to @SharnelleVella
Thank you for posting facts instead of making comparisons with other states. @Raf_Epstein
In reply to @SharnelleVella
Sorry, but the link does not show you get a free new licence. Far from it. Vicroads has a way to go here.
In reply to @SharnelleVella
Thankyou Sharnelle.Sharing with friends not on Twitter....Telstra have been very quiet.Are we expecting reassurances from them that all is well?
In reply to @SharnelleVella
Have they reached a deal with Optus or are they just going to send them an “invoice” demanding payment?
In reply to @SharnelleVella
Thanks @SharnelleVella , useful info and to the point as usual 👍🏽
In reply to @SharnelleVella
Can the government do that? Any proof they can charge this back to Optus?
In reply to @SharnelleVella
Can you imagine the stress for people worried they will be a " who are you " ... Major corporations need to be tight .. not to have a person say sorry all while wrecking people lives 😪
The charge back to Optus bit had me laughing.
Optus should NEVER have demanded drivers licences and passports for their database. They should NEVER have stored that information. This violation was inevitably going to be hacked.
Sucked in Optus.
VicGov rocks.
In reply to @SharnelleVella
Shame Qld is not as proactive, you need to wait for your identity to be stolen before they care.
Lol Victoria finally caved in, as they should have done much earlier. Ping @NewtonMark.
In reply to @SharnelleVella
Any correlation with Class Action Litigation sector representing Labor’s third biggest donor?
In reply to @SharnelleVella
Thank you for sharing this information with us Sharnelle. It seems extremely hard for us to find any valuable information on what we can actually do. Other than “to stay vigilant” as advised by Optus CEO
In reply to @tracksuitpant
The Victorian Government can and has done so under a joint venture model.
In reply to @SamT57498755
Maybe similar to Victoria - the state will pay and charge the cost back to Optus.
In reply to @SharnelleVella
Great! Send the bill to Optus and nothing is free. Hard earned Tax payers money. High risk to unfair Australians.
In reply to @SharnelleVella
I don’t see an area to put my details in to request a new one .
In reply to @3AWNeilMitchell
Neil will you PLEASE apologise to your follower for not keeping up with the news and playing politics? This announcement was made on the 27th.
In reply to @SharnelleVella
Thank you Sharnelle. Still the go to for facts.
I heard today it could cost $29 but Optus will figure out payment. They really aren't going to make us pay THEN credit our account by $29 are they? Oh best they not.
In reply to @SharnelleVella
Best thing for everyone to do is to leave Optus
About time - hopefully a more proactive approach to this moving forward will be changed in the Vicroads policies
In reply to @SharnelleVella
But there’s no form. Just “contact vicroads”. Stupid!!
In reply to @SharnelleVella
There is also an outcry for passport replacement, I hope Optus will be charged for this too.
In reply to @SharnelleVella
Has NSW done this? Our premier is slow!
This sticks of trap
In reply to @SharnelleVella
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