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Total Followers - Last Year
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Analysed 7,435 tweets, tweets from the last 262 weeks.
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Last 50 tweets from @Harrods
NEW IN THIS WEEK | Chic and understated sweaters and scarves, made in Scotland. Fill your Autumn/Winter 2021 wardrobe with new styles from Le Bonnet. Contemporary Designer, Second Floor. #HarrodsMan
NEW IN THIS WEEK | Nothing says autumn like Loro Piana’s super-soft cashmere-wool creations… stock up for chillier months with the brand’s worldwide-exclusive capsule in Menswear on the Second Floor. #HarrodsFashion
DRYBAR | Salon-worthy hair from the comfort of home? Sorted. Stock up on Drybar’s hair heroes that promise to make your blowdry last – we’re talking masks and serums, curling tongs and hairdryers. Shop now: #HarrodsBeauty
This is the sheet that bobbled within 5 weeks of use @Harrods "Crafted in pure Egyptian cotton, exceptionally long fibres result in a smooth finish worthy of the world's finest hotels" NOT!…
Replying to @HeatherChloeDog
Dear Heather, As mentioned before, please be advised that our colleagues have provided you with a solution and they are already assisting you on this matter. - Customer Service
Just reported @Harrods @HarrodsService to Trading Standards for having a "no refund" policy which excludes a customers Statutory Rights to a refund when a product is not fit for purpose, not of satisfactory quality and not as described
Dear Heather, Please be advised that our colleagues have provided you with a solution by email and they are already assisting you on this matter. - Customer Service
In reply to @Harrods
Had a brilliant visit here the other week and look forward to returning. I’m looking for the number for Givenchy as I need to amend my appointment time, pls can you help?
Replying to @suzanne_aimee18
Dear Suzanne, We are happy to hear that you had an amazing time at our H Beauty Lakeside store. Please see below the phone number for the department: 01708 987000 . We hope you can find this information helpful. - Customer Service
HALLOWEEN INSPO | Give your little ones their most spooktacular All Hallow’s Eve yet, dressed in Tutu Du Monde’s uber-fashionable Creepy Hollows collection, now in Childrenswear on the Fourth Floor. #Harrods Harrods
NEW IN THIS WEEK | Care for your hands with Les Mains Hermès, a hydrating hand cream, a nourishing nail and cuticle oil, a protective base coat, nail enamels, nail files and a selection of glossy varnishes. The Beauty Halls, Ground Floor. #HarrodsBeauty
In reply to @Harrods
Guys you really need to be much more responsive. It was never this slow when @STYLISA was running things.Marina has sorted it for me.Tho I’ve not received any form if receipt for spending £1500.Whilst Marina was great,there’s much room for improvement for the“world’s best store!”
Replying to @KatePinkSmith
We are glad to hear that you have been able to place your order. You should receive a receipt with your item, should this not be included please do reach out to us and we can arrange to send a digital receipt - Customer Service
NEW IN THIS WEEK | Have a little DJ in your household? Let them channel their creative energy in style with VTech’s Kidi DJ Mix set. It comes with 15 built-in tracks and has super-fun flashing lights. Toys, Fourth Floor. #MiniHarrods
NEW IN THIS WEEK | What’s not to love about @skims’ ultra-comfortable underwear, loungewear and shapewear? Head to Lingerie on the First Floor for the new Jelly Sheer and Velour collections, available in a broad range of sizes. #Harrods
MUSTO | AW21: Are you ready for an adventurous autumn? Dress for the elements with @mustoclothing’s Autumn/Winter 2021 men’s collection, now in Menswear on the Second Floor. Shop now: #HarrodsMan
In reply to @Harrods
They emailed me asking me to call them without answering my very simple query. Never has trying to spend £1500 been so hard. Unacceptable. This has been ongoing for a week. You’re a high end store. I’ve had better service in Aldi. Shambolic.
We are very sorry that you are disappointed by the level of service provided. We would recommend that you contact the Personal Shopping team back if you have not done so already, as they will be able to process your order by phone - Customer Service
STUDIO FIFTH FLOOR | There’s a party in Technology, and you’re invited. This month, exclusive events and in-store experiences will be running throughout October in Technology on the Fifth Floor. We’ll see you there! #HarrodsTechnology
In reply to @Harrods
@Harrods Hello. We always have one of your lovely hampers for Christmas, if we come to store either November 27th or December 11th to choose would December 11th be to late for delivery to Chelmsford Essex for Christmas ?
Replying to @beverleyablett
Hi Beverley, we have replied via message. - Customer Service
NEW IN THIS WEEK | Infused with three types of algae, Clé de Peau Beauté’s The Serum triggers repair and renewal. To prevent dark spots, La Crème is packed with retinol and skin-brightening ingredients. The Beauty Halls, Ground Floor. #HarrodsBeauty
HALLOWEEN INSPO | Jazz up your kids’ hair for Halloween with Rockahula’s adorable sequin hair accessories adorned with pumpkins, ghosts and bats. #Harrods
NEW IN THIS WEEK | Lego enables you to recreate the iconic Superstar trainer from Adidas – truly a unique experience, just like the real design. Shop now: #Harrods
NEW IN THIS WEEK | Going on an adventure? Bring your belongings in one of Serapian’s Italian-made leather bags. Luxury Accessories, Ground Floor. Shop now: #HarrodsAccessories
HALLOWEEN INSPO | Meri Meri has your little one’s Halloween costumes sorted. Dress little dragons in shimmering green capes, mini witches in a star-studded outfit complete with a wand – there’s even a fluffy white swan costume. Check it out:
NEW IN THIS WEEK | Introducing Les Mains Hermès, a hydrating hand cream, a nourishing nail and cuticle oil, a protective base coat, nail enamels, nail files and a selection of glossy varnishes. The Beauty Halls, Ground Floor. #HarrodsBeauty
In reply to @Harrods
1 Lion Cub. Thanks
Dear Fuqumayn, thank you for your query. Please be advised that we do not sell Lion Cub. We apologies for the inconvenience. - Customer Service
In reply to @Harrods
Can you please clarify which item in particular in the picture you are after? Please be advised that as the picture says, this was an article from over 3 years ago. - Customer Service
CHRISTMAS WORLD | Want to become the best present-giver in the group? Come to our winter wonderland on the Lower Ground Floor and start stocking up on gifting essentials and showstopping decorations. Discover Christmas at #Harrods: #Harrods
In reply to @Harrods
It’s out of stock! Make sure you promote a product that’s also available!
Replying to @rickshady
Dear Riccardo, Thank you for expressing your interest in our Beauty Advent Calendar. Sign up for our Harrods newsletter at… to be the first to know when it's back in stock. Due to a huge demand, we won't be operating a waiting list. -Customer Service
In reply to @Harrods
@Harrods @HarrodsService Tryna cop a lion cub. How’s your stock looking in store?
Thank you for your query. Can you kindly send us the link of the item online or the name of the item on our website please? As we were not able to identify only 1 specific item with the name provided. - Customer Service
In reply to @Harrods
How immediately? Nothing yet!
Please rest assured that they will contact you shortly. Please accept our sincere apologies for the delay. - Customer Service
In reply to @Harrods
@Harrods having spent £489 on one Celsos de Limos sheet which bobbled within 5 weeks, not only was I refused a refund for having been sold faulty goods, I was escorted from the store by security

What customer service
Replying to @HeatherChloeDog
We are sorry that you are not happy with your recent purchasing experience with us. Can you kindly DM us more information about your case in order to investigate this matter please?
In reply to @KatePinkSmith
Still not sorted Harrods. Beyond embarrassing now.
Dear Kate, we are sorry to read that you are disappointed with the service. Please rest assured that we escalated this to the relevant management team. Your request has been assigned to one of our personal shopper and we asked them to contact you immediately. -Customer Service
NEW IN THIS WEEK | Venture into the world of Initio Parfums Privés with the inviting scent of Oud for Happiness. You can’t help but smile at the scents of bergamot, oud and musk, topped off with sweet accords of vanilla and liquorice. Shop now:
BACK IN STOCK SOON | Well, that was quick! Our hotly anticipated Beauty Advent Calendar sold out in-store and online within minutes. But fear not, the countdown to Christmas will still be beauty-full – more stock is on the way. Find out more: #Harrods
FESTIVE FOOD TO ORDER | Take the hard work out of Christmas entertaining with our sumptuous menu of free-range turkey crown, orange-glazed carrots, pigs in blankets, crispy roast potatoes and more – delivered straight to your door. Discover:
In reply to @Harrods
@Harrods when is your beauty advent calendar coming back in stock? Did it really sell out in less than a day?!
Replying to @Chan_elle_elle
We are working with our warehouse who are looking into to replenishing this for our clients. Please keep and eye on our website for further updates. - Customer Service
In reply to @Harrods
love these Christmas pieces very cute. Lovely people can you please let us know how we can get the advent calendar was on at midnight and early morning but not online :( Thank you :)
Replying to @clairegwrites
Hi, the advent calendar is currently sold out in store and online. We are working with our warehouse team to replenish this as soon as we can. Please keep an eye on out website for updates. - Customer Service
In reply to @clairegwrites
please help. We were unable to purchase the beauty advent calendar despite checking midnight and early morning. Will it come back in stock?
Replying to @Claire293 @clairegwrites and 1 otherfalse
Hi, sadly the advent calendar is currently out of stock. We are working with the warehouse team to try and replenish this. Please note this is subject to availability of stock. - Customer Service
NEW IN THIS WEEK | Now for a little illumination… Gabriel Scott’s Welles Glass Wall Sconce takes inspiration from geometrical shapes, diffusing light and drawing in your gaze. It’s even in the Sale. Shop now: #Harrods
AMI PARIS | AW21: It’s been 10 years since Alexandre Mattiussi founded AMI Paris. Check out the brand’s collection of pared-back styles, designed to be worn day-to-day, in International Designer on the First Floor. Shop now: #HarrodsFashion
VALENTINO | AW21: This season, it’s all about footwear. Can you beat a pair of @MaisonValentino stiletto heeled pumps or boots? We think not. Race you to Shoe Heaven on the Fifth Floor! Shop now: #Harrods
EVENT | Reliable and precise, Tudor’s Oyster Prince watches have a history of accompanying workers through extreme conditions – including a British expedition to Greenland organised by the Royal Navy in 1952. Get yours in the brand’s new space on the Lower Ground Floor. #Harrods
PURDEY | AW21: Traditional fieldwear, impressive ties and country-style caps come courtesy of Purdey’s new collection, available now in Menswear on the Second Floor. Shop now: #HarrodsMan
NEW IN THIS WEEK | A purist’s favourite, the Leica M-A is a solely mechanical camera, offering all the charm of film and a weighty chassis that attests to quality. Find Leica in Technology on the Fifth Floor. #Harrods #HarrodsMan
NEW IN THIS WEEK | You’ll want to apply the soothing metal applicator tip of the @reviveskincare Sensitif Eye Cream SPF 30 to your under-eyes over and over again. The prebiotic-packed formula will fight bacteria and combat redness. Shop now: #HarrodsBeauty
In reply to @noughtyamanda
Ah, I didn’t see the wines! Do you sell lots in Harrods?!
Replying to @NoloBeverage @noughtyamanda and 1 otherfalse
Yes we do have a vast section on our lower ground floor. We sell wines from all over the world, white, red, rose, champagne and spirits. We also provide hampers which include some of our wines selection. - Customer Service
POP-UP | Lady Gaga and Dom Pérignon have created three fabulous limited editions. Visit the pop-up in the Exhibition Windows to discover this unique collaboration born of two effervescent energies. Find out more: #Harrods
GIFT GUIDE | We bet Angus, our annual Christmas bear, will become your little one’s best friend. Or perhaps they’ll adore the Winnie the Pooh prequel, Once There Was a Bear. Find them something they’ll love in our Children’s Gift Guide:
NEW IN THIS WEEK | Little angels deserve Marie-Chantal’s heavenly gift set, filled with a knitted blanket, hooded bath towel, bath mittens and hairbrush equipment embellished with the brand’s signature fluttering wings. Childrenswear, Fourth Floor. #Harrods
PROENZA SCHOULER | AW21: You just can’t beat a pair of ankle boots, especially Proenza Schouler’s statement shearling styles for Autumn/Winter 2021. Now in Shoe Heaven on the Fifth Floor. #Harrods
COMING SOON | Beauty buffs, get 14th October in your diaries! Our incredible beauty Advent calendar is dropping very soon, and you’re going to be obsessed. Here’s a sneak peek of what’s inside: #HarrodsBeauty
NEW IN THIS WEEK | Come home from work and settle down into Baxter’s Barret armchair for the evening. Once you snuggle into the ’70s-inspired soft-curled-leather silhouette, it’ll be hard to get back out again. Furniture, Third Floor. #HarrodsInteriors
NEW IN THIS WEEK | Want to make your home look cosier? Pop House of Hackney’s Velvet Amaranthine Lampshade in your living room. The subtle lighting will add a warm feel to dark nights. Shop now: #Harrods
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