So if I cancel a room w/ @hotelscomhelp they don't charge a fee, but they also won't refund your money unless the hotel they got your room from gives them approval? What kind of shell game scam is that? Either you charge for cancellations or you don't
@DrJasonJohnson | 288,447 followers
isn't much better than @hotelscomhelp they want to charge for a room that his being canceled less than 24 hours after booking and more than 24 hours before check-in. This is pretty atrocious customer service after all day on the phone

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